Error 'Failed to load scanning engine' on Mac software version 4.0.8

If you are receiving this error, please download and install the following software patch to fix the issue: https://drive.google.com/file/d/1FrzGLPa5JtuMj5MPaL2QfTbXOtq2oP7o/view?usp=sharing

Note: This patch need to be installed on top of the current software version, do not uninstall the software first.

If you require any further assistance, we are here to help - please open a support ticket and one of our agents will get in touch with you.