Returns and Refunds

Sorry to hear your Scanmarker didn't work out. Before you ship anything back — if the product isn't behaving the way you expected, contact us first: many "return" reasons (connection problems, scanning accuracy) are quick fixes, and we'd love the chance to help you get a better experience with it.

If you'd still like to return it, here's the process.

How to return

1. Include the original packing slip, or a note with the order number and the name the order was placed under.
2. Ship to the address for your region (below).
3. Send us the tracking number once the package is on its way.

Return addresses

All returns:
Scanmarker 
1501 Yamato Rd Suite 200
Boca Raton, FL 33431

When is the refund issued?

Refunds are processed after the package arrives at our warehouse - typically within 7–10 days of arrival.

 

Questions about your specific return or refund status? Submit a request with your order number and we'll check right away.