Connecting Your Scanmarker (Windows, Mac, Android, iPhone & iPad)

Important: your Scanmarker does not pair through your device's Bluetooth settings menu. Connection always happens inside the Scanmarker app. If you've been searching for the scanner in your Bluetooth device list — that's the most common mistake, and the steps below will get you connected.

First, on any platform: turn the scanner on by pressing the transparent tip down against a flat surface for about 3 seconds. The lights turn on, with the blue light blinking while it waits to connect. When a connection is established, the blue light turns steady.

Windows

1. Download and install the Scanmarker desktop application from scanmarker.com/services.
2. Plug in the Bluetooth dongle.
3. Open the Scanmarker application.
4. Turn on the scanner (press the tip down for 3 seconds). The blue light turns steady when connected.

Mac

Bluetooth works on Mac models from 2012 or later. The scanner will not appear in the Mac Bluetooth menu — connect like this:

1. Remove the dongle (Macs connect without it).
2. Restart your computer — this step matters; it makes sure everything is set correctly after installation.
3. Open the Scanmarker application.
4. Turn on the scanner. The blue light turns steady when connected.

Also allow Bluetooth access for Scanmarker in System Preferences → Privacy & Security → Privacy → Bluetooth: click the lock icon to allow changes, then check the box next to Scanmarker.

Android

Requires Android 5 or higher.

1. Install the Scanmarker app from the Play Store, and allow all permissions during installation. If you didn't, uninstall and reinstall the app and allow them this time.
2. Turn on Location on your device before searching for the scanner (needed the first time only).
3. Open the app and turn on the scanner.
4. Tap Start — the app searches for your Scanmarker.
5. Tap your scanner's name when it appears under Select Scanner.

iPhone and iPad

1. Install the Scanmarker app from the App Store.
2. Open the app and turn on the scanner.
3. Tap Start — the app searches for your Scanmarker.
4. Tap your scanner's name when it appears under Select Scanner.

Still not connecting?

• Make sure the scanner isn't already connected to another device (a phone, tablet, or computer nearby). It can only hold one connection at a time.
• Android: go to your phone Settings (not the app) → Apps → Scanmarker → Force stop, then Clear data, then reopen the app and reconnect.
• Windows/Mac: restart the computer, then reopen the Scanmarker application before turning the scanner on.
• Check your device is supported: see Compatible Devices.

If none of this works, submit a request and tell us your Scanmarker model, the device and operating system you're connecting to, and which app you're using (mobile, desktop, or app.scanmarker.com) — we'll take it from there.